February 26 – March 1, 2012:  Emotional Intelligence: Strategies for Success will help you to understand the concept of emotional intelligence and improve your own empathy and listening skills.  This course is appropriate for any employees who desire to improve their interpersonal skills.

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February 26 – March 1, 2012:  Customer service employees should attend Implementing and Managing a Customer Complaints System.  This program will help you to put a customer complaints system into place within your organization while also evaluating and improving your current methods.

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February 26 – March 1, 2012:  HR and personnel employees should attend Employee Relations: Roles and Responsibilities.  This course will help to increase employee attendance, boost workplace morale, and handle problems appropriately.

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February 19 – 23, 2012:  Managers and supervisors can benefit from attending Simplification of Work Processes and Procedures. Attendees will learn how to simplify work by using various charts and procedures.

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February 19- 23, 2012:  :  Supervisors and managers should attend Health and Safety in the Workplace.  Attendees will learn about the sources of safety problems and how to analyze job safety in their workplace.

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February 19- 23, 2012: Office managers and administrators should attend The Highly Productive and Effective Administrator.  This course will help to improve your leadership skills while teaching organization and time management.

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February 12 – 16, 2012:

Managers and supervisors can benefit from attending Effective Budgeting and Cost Control.  Attendees will learn how to estimate appropriately and use cost control measures.

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February 12 – 16, 2012:

Human resources managers should attend Certified HR Professional. Attendees will learn about the functions of HR and develop their own HR strategies.

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February 5 – 9, 2012:

Finance professionals should attend Financial Modeling: Using Excel 2007/2010.  This course will familiarize you with valuation techniques and free cash flow techniques.

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